1918 Privacy Policy — How We Protect Your Information
This Privacy Policy clearly explains how 1918 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our platform.
Updated: January 2026
What Information Do We Collect?
When you register and use the 1918 platform, we collect certain categories of information necessary to provide a secure and efficient service. This information is broken down as follows:
Account Information
- Full name as stated on your identification document.
- An active Malaysian phone number used during registration.
- A valid email address.
- Date of birth (for age verification — you must be 18 years of age or older).
- Passwords stored in fully encrypted form.
Payment Information
- Details of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- The registered name on your bank account or eWallet.
- Transaction records for compliance and financial verification purposes.
1918 does not store credit or debit card numbers directly. All card processing is handled through third-party payment gateways that comply with international security standards.
Device & Browser Information
- Your device's IP address.
- Web browser type and operating system version.
- Screen resolution and device type (mobile, tablet, desktop).
- Login session data including access time and location.
Platform Usage Data
- Betting and gaming activity within your account.
- Pages visited and time spent within the platform.
- Language preferences and account settings.
How Is Your Information Used?
- Verifying user identity and age at registration.
- Processing deposits and withdrawals in MYR securely.
- Maintaining transaction records for account and audit purposes.
- Providing responsive and efficient customer support.
- Detecting and preventing fraudulent activity or account misuse.
- Sending important notifications related to your account and transactions.
- Notifying users of updates to terms or policies.
- Analysing usage patterns to improve the platform experience.
- Tailoring relevant content and offers to users.
- Complying with applicable Malaysian laws and regulatory requirements.
1918 will not use your personal information for any purpose beyond those stated above without first obtaining your consent. You may withdraw consent for marketing communications at any time by contacting our support team.
Cookies & Tracking Technologies
The 1918 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
Types of cookies used:
- Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your settings and preferences — such as interface language and display options — for a more convenient experience on return visits.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and make improvements.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality, including the ability to log in.
Data Storage & Security
Protecting user data is a top priority at 1918. We employ multiple layers of technical safeguards to keep your information secure at all times:
- All communications between your device and our servers are protected by 256-bit SSL encryption.
- Passwords are stored as hashes using strong encryption algorithms and cannot be recovered in their original form.
- Access to user data within internal systems is restricted to authorised personnel only.
- Our servers are protected by firewalls and real-time threat monitoring.
- Internal security audits are conducted on a regular basis to identify and address any vulnerabilities.
Your account information is retained for as long as your account remains active. Upon account closure, we keep transaction records for the period required under Malaysian law before they are permanently deleted.
Data Sharing & User Rights
1918 does not sell or rent users' personal information to any third party for marketing purposes. Limited sharing only occurs in the following situations:
- Payment processors required to complete deposit and withdrawal transactions in MYR.
- Technical service providers that support platform operations (subject to confidentiality agreements).
- Malaysian statutory authorities where required by law or court order.
As a 1918 platform user, you have the following rights regarding your personal data:
- Right of Access: Requesting a copy of the personal information we hold about you.
- Right to Rectification: Requesting correction of inaccurate or incomplete information.
- Right to Erasure: Requesting the deletion of your personal data, subject to legal obligations.
- Right to Object: Objecting to the processing of your data for direct marketing purposes.
To exercise any of the above rights or if you have privacy-related enquiries, please contact the 1918 support team via the email below. We will process your request within a reasonable timeframe in accordance with applicable data protection laws in Malaysia.
Contact: [email protected]
Policy Amendments & Contact Us
1918 reserves the right to update or amend this Privacy Policy at any time. Any changes take effect immediately upon being published on the platform. We encourage users to review this page periodically to stay informed about how we handle your personal information.
If the changes made are significant and materially affect how we use your information, we will endeavour to notify you via an in-platform notification or an email to your registered address.
Your continued use of the 1918 platform following any amendments to this Privacy Policy will be considered your acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:
- Support Email: [email protected]
- Via live chat within the platform after logging in
Our team will respond to privacy-related enquiries within 3 business days. All communications are conducted in Bahasa Malaysia for the convenience of Malaysian users.