Responsible Gambling with 1918 — Your Guide to Playing Smart
1918 is fully committed to user wellbeing. Online entertainment should be fun and manageable — not a burden. This page provides practical guidance to help you play smart and responsibly.
1918's Commitment to Responsible Gaming
At 1918, we believe online gaming should be a positive and controlled form of entertainment. We do not encourage excessive or uncontrolled gambling, and we provide a range of tools and resources to help users stay in control of their gaming activity.
Our primary goal is to ensure that every Malaysian user on the 1918 platform does so with full awareness, a set budget, and without compromising their personal, family, or financial wellbeing.
We encourage all users to treat betting as a form of entertainment — much like watching a movie or dining out — with a planned spend, and not as a way to generate income or resolve financial problems.
Recognise the Signs of Risky Behaviour
Recognising early warning signs is the first step toward staying in control. These signs are not a weakness — they are signals to pause and reassess.
- Feeling anxious, restless, or irritable when not playing.
- Using gambling as an escape from problems or stress.
- Hiding your gaming activity from family members or friends.
- Feeling guilty or regretful after a gambling session.
- Continuing to play even after deciding to stop.
- Don't spend more than you can afford to lose.
- Borrowing money or dipping into emergency savings to fund gambling.
- Neglecting bills or financial responsibilities in favour of gaming.
- Spending increasingly long hours on the platform to the point of neglecting work or family.
- Constantly trying to "chase" losses with additional deposits.
If you identify one or more of the above signs in yourself, now is the right time to take steps toward self-control. Do not hesitate to reach out to the 1918 support team or seek professional help.
How to Set Effective Time & Budget Limits
Good planning before you play is the foundation of a healthy gaming experience. Here are some practical tips for 1918 users:
Set a Budget Before You Play
- Decide on the maximum amount in MYR (RM) you are willing to spend before starting a session.
- Think of your gaming budget as an entertainment expense — just like buying a movie ticket.
- Never use money set aside for essentials such as rent, bills, or food as your gaming funds.
- Once you hit your budget limit, end the session — no exceptions.
Manage Your Play Time Wisely
- Set a specific time limit before logging in — for example, no more than one hour per day.
- Use a timer on your phone to help keep track.
- Take regular breaks during long sessions — stand up, move around, drink some water.
- Avoid playing late at night when your judgement may be impaired by fatigue.
Don't Chase Your Losses
One of the most dangerous habits in gambling is chasing money you have already lost. Every session is independent and has no bearing on previous ones. Game outcomes are unpredictable, and adding deposits while emotionally distressed almost always leads to greater losses.
Self-Control Tools Available at 1918
1918 offers several options to help you stay in control.
Contact customer support to set daily, weekly, or monthly deposit limits on your account. These limits help you stay within your own budget.
If you feel you need a break from the platform for a set period — whether a few days or a few weeks — you can request a temporary account suspension through customer support.
For users who need a longer break, our self-exclusion option lets you close access to your account for an extended period. This is a proactive step we fully support.
To activate any of these self-control tools, contact the 1918 support team by email at [email protected]. All requests are processed promptly and in strict confidence.
Minor Protection
The 1918 platform is strictly for adults aged 18 and above. We take seriously our responsibility to ensure that children and minors cannot access this platform.
Protective measures we put in place:
- Age verification is required when registering a new account.
- The right to request identity verification documents at any time.
- Immediate closure of any account found to belong to a minor.
What parents can do:
- Avoid storing your 1918 login details anywhere that children can easily access.
- Use parental control software on devices shared with children.
- Log out of your account when you're not using it, especially on shared devices.
- Have open conversations with your children about the risks of online gambling.
If you suspect that someone under the age of 18 has accessed or registered an account on the 1918 platform, please notify us immediately at [email protected].
Life Balance & Getting Professional Help
Responsible gambling is about more than just financial limits — it's also about maintaining a healthy balance between entertainment and every other aspect of your life. Make sure gaming does not come at the expense of quality time with family and friends, or your work and study commitments.
If you or someone you know needs additional support with gambling habits, we encourage you to seek professional help. Speaking with an expert can make a real difference. Support can start with small steps — such as opening up to someone you trust or reaching out to a counselling helpline in Malaysia.
Remember: asking for help is a sign of strength, not weakness. The 1918 support team is also here to listen and point you toward the right resources if needed. Reach us at [email protected].
Have a Question or Need Help?
The 1918 support team is ready to help you activate self-exclusion controls, get more information, or simply have a chat. You can also visit the FAQ page for general guidance.